Overlooked and under-served? Promoting service use and engagement among ‘hard-to-reach’ populations

ABSTRACT

Social service providers strive to meet the needs of those most marginalised from society and from service systems. Yet many people who might benefit from available help consistently miss out. Using qualitative data, this study developed a repertoire of actions that organisations and service personnel can employ to improve participation and outcomes for groups who may be eligible for and may benefit from services, but whom service providers find difficult to identify, reach and engage. Semi-structured interviews with service managers and coordinators of child, family and youth services in Australia attest to the diversity and context specificity of those who are deemed to be ‘hard-to-reach’. The research data highlight ways to improve reach and engagement in a managerialist context by refining organisational action in four strategic domains: overcoming access barriers, building client relationships, utilising networks and partnerships, and ensuring staff capacity and sustainability.

SOURCE: Cortis, N. (2011), Overlooked and under-served? Promoting service use and engagement among ‘hard-to-reach’ populations. International Journal of Social Welfare. doi: 10.1111/j.1468-2397.2011.00825.x

Brotherhood staff – please contact the Library if you would like full text access to this article

Leave a Reply

Follow BroCAP on Twitter

Welcome to BroCAP

BroCAP posts the latest information relevant to the Brotherhood's research, policy and service agendas from sources including research bodies, government, academia and think tanks. To view posts by topic, click on one of the tabs above.

Disclaimer

Posts are for information purposes and do not constitute endorsement by the Brotherhood of St Laurence

Click on a date to search archive

August 2014
M T W T F S S
« Jul    
 123
45678910
11121314151617
18192021222324
25262728293031