NDIS Service Provider Rating Site Expands to NSW – Pro Bono Australia

Extract from an article by Ellie Cooper

Social enterprise Clickability, Australia’s first online platform to rate and review National Disability Insurance Scheme service providers, is expanding to New South Wales.

Clickability, which has been described as a TripAdvisor for the NDIS, will launch in NSW on 1 March with the aim of helping people with disability choose and purchase the services they need.

The social enterprise was founded by two social workers, Aviva Beecher Kelk and Jenna Moffat, concerned about the lack of information on NDIS services.

“A big part of my role was to help people link into the services that they needed,” Beecher Kelk said.

“Essentially, I was gatekeeping a lot of information, which didn’t sit well with me.

“It was really disempowering and highly impractical for the people I was supporting. In the NDIS world, people would be making their own decisions, so it was something we wanted to help make happen.”

She said, with the NDIS creating a marketplace, open information was essential.

“Other industries, such as travel or hospitality, use customer reviews or peer-generated reviews,” she said…(continues)

SOURCE: Ellie Cooper, “NDIS Service Provider Rating Site Expands to NSW”, Pro Bono Australia, 28 feb 2017

Link to full article

BroCAP is produced by the two librarians at the Brotherhood of St Laurence in Melbourne, Australia.

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