Creating better outcomes for social housing tenants is dependent on using technology in smarter, more targeted ways.
But while social housing providers have always used technology as part of their overall service, the sector is now recognising the benefits of using a growing number of smart technologies and interconnected systems.
At the same time, the use of technology to deliver everyday services is helping to erase the traditional stigma around social housing – leading to better outcomes overall, says Neale Walsh, Civica’s Director of Customer Engagement, Social Housing.
“There is a huge amount that technology can provide in creating a more inclusive environment, ensuring social housing tenants have access to the same services expected by mainstream society,” says Walsh.
“Technology has a big part to play in delivering efficiencies across the industry, eliminating manual processes and duplication of effort, being able to perform on-site inspections on a mobile device, not paper based forms, and having information seamlessly updated in systems real-time.”
Technology also has benefits for the tenant providing them the ability to self-serve and interact with their providers through the use of online portals. Not only is this more convenient for the tenant, it also provides a massive efficiency gain back to the provider…
SOURCE: Patrick Stafford. “How can technology help the homeless?” The Mandarin, 11 June 2019.
Produced by the librarians at the Brotherhood of St Laurence in Melbourne, Australia