UNDERSTANDING the New Charter of Aged Care Rights: what it means for Consumers and Service Providers
ON 1 July 2019 , the Australian Government introduced a new and simpler Charter of Aged Care Rights (the Charter). The Charter replaced the former charters of care recipients’ rights and responsibilities for residential care, home care, and short-term restorative care. The new Charter makes it easier for aged care consumers (people receiving aged care services), families and carers to understand what they can expect from an aged care service provider, regardless of the type of Australian Government funded aged care services they are receiving. The Charter places the consumer at the centre of care by supporting them to express their needs and recognising their fundamental right to be treated with dignity and respect. It also acknowledges that each consumer’s identity, culture and diversity are to be valued and supported.
Implementation of the Charter – what needs to happen and by when?
Providers are responsible for giving consumers a signed copy of the Charter, supporting consumers to understand their rights under the Charter, and ensuring consumers or their authorised person are given a reasonable opportunity to sign a copy of the Charter. This presents an important opportunity for providers to deepen their engagement with consumers and change the way that care is experienced by older people.
From 1 July 2019
Charter implementation requirements to be completed for new consumers of all aged care programs and services prior to the commencement of services.
By 30 September 2019
Charter implementation requirements to be completed for existing consumers in residential aged care facilities and consumers receiving short-term restorative care in a residential aged care facility. Existing consumers of the Commonwealth Home Support Programme to be sent a copy of the Charter by their provider/s.
By 31 December 2019
Charter implementation requirements to be completed for existing consumers of Home Care Packages and those receiving short-term restorative care in their home.
By 30 June 2020
Charter implementation requirements to be completed for existing consumers of the Commonwealth Home Support Programme.
- Educational events and webinars
- Resources to support aged care consumers and service providers
- Watch the Charter of Aged Care Rights Explainer Videos
SOURCE: The Older Persons Advocacy Network. “Charter of Aged Care Rights: Understanding the New Charter of Aged Care Rights: what it means for Consumers and Service Providers.” OPAN website viewed 2019.
The Brotherhood of St Laurence acknowledges and recognises the Traditional Owners of the land upon which we live and work, and we pay our respects to their Elders both past and present.
Produced by the librarians at the Brotherhood of St Laurence in Melbourne, Australia