?Using appropriate language and communication approaches is critical to ensuring that people accessing your services feel welcomed, valued and understood. Staff and volunteers need to reflect on the language and communication approaches they use, so that they are accessible and appropriate for all, taking into account diverse experiences, preferences and characteristics.
This resource contains information, tools and good practice examples that you can use with your staff, volunteers and consumers to develop new communication material or when reviewing existing communication material. It focuses on the use of inclusive language and communication practices that are meaningful and relevant to potential and current consumers of your service. It also has useful information and links to other resources which will support you to have meaningful conversations that are person centred and consider each person’s diversity.
Section 4- ‘The Inclusive Communication and Language Guide’ contains an easy to follow template and tools to support your review or development of new communication material. The inclusive communication and language checklist has been designed so that it can also be edited online.
The resource has been divided into sections for ease of use:
- Connecting through inclusive communication practices- Resource guide
SOURCE: EMR Alliance?. “Connecting through Inclusive Communication Practices.” EMR Alliance? website viewed 24 Novemebr 2017.
ACKNOWLEDGEMENT OF COUNTRY
The Brotherhood of St Laurence acknowledges and recognises the Traditional Owners of the land upon which we live and work, and we pay our respects to their Elders both past and present
Produced by the librarians at the Brotherhood of St Laurence in Melbourne, Australia