EXECUTIVE SUMMARY – Exract
The purpose of this literature review is to inform the development of a Consumer Experience Report (CER) for home-based and community-based aged care services, similar to the one recently introduced by the Australian Aged Care Quality Agency (AACQA) in residential aged care. The scope of this consultancy work is a rapid review of available literature and expert opinion to assist in identifying:
- Key drivers of choice, in terms of expectations of the characteristics sought by consumers and potential customers when looking for a home- or community-based aged care service.
- Key domains that capture consumer perceptions and, or experience, of the quality of services and care in home- or community-based aged care.
Our approach was to conduct two literature reviews for the project, one on key drivers of choice (Q1) and the other on key domains that capture consumer perceptions or experience of quality of services and care (Q2).
Our methodology was a rapid evidence review. To meet the requirements of the project as efficiently as possible, we planned to:
- Conduct a review that is systematic and methodologically justifiable and that relies on specificity (rather than sensitivity) to deliver outputs within a short time frame.
- Use La Trobe library expertise to assist with developing our search strategies.
- Use the Covidence software package to assist with managing the literature identified.
- Limit searches to literature published in the last 10 years (since 2007), from countries with comparable systems of aged care.
For both reviews, we systematically searched Medline and EMBASE databases and supplemented these searches with hand-searches in; CINAHL, Scopus, PsychINFO, and Web of Science; Government reports; and other grey literature. Hand-searches did not attempt to identify and download all potentially relevant articles, but focused on identifying articles likely to be relevant to the research questions. A combination of Medline searching and hand-searching has been recommended following studies comparing their results,1 despite the limitation that hand-searches are not replicable in the way that full systematic searches are.
Search terms for searching in all databases included combinations of terms designed to elicit home-based or community-based aged care and choice or quality.
SOURCE: Wells, Y., Hillel, S., Hunter, N., Clune, S., Johnstone, E., & Quintanilla, B. (2018). Literature review on choice and quality in home-based and community-based aged care. Report for the Australian Aged Care Quality Agency. *
* See also reference to: Simons et al., (2016) Australia:
Simons, B., Kimberley, H., & McColl Jones, N. (2016). Adjusting to Consumer Directed Care: The experience of Brotherhood of St Laurence community aged care service users. Melbourne, Australia: Brotherhood of St Laurence.
Produced by the librarians at the Brotherhood of St Laurence in Melbourne, Australia