- PICAC providers delivered a broad range of services to metropolitan aged care and CALD community organisations. Providers also assumed numerous board or working group positions and undertook networking and advocacy work to represent the CALD perspective in the broader aged care sector.
Other findings related to implementation of the Program were:
• The majority of stakeholders who had used PICAC services found them to be helpful or very helpful in achieving the desired outcome for their organisation.
• PICAC providers were proactive in contacting aged care providers directly. Other promotion occurred through PICAC visibility at conferences and expos, and word of mouth.
• Providers collaborated with other relevant experts at times to provide greater value for training attendees and also reach regional aged care organisations through reduced facilitation costs.
• Shifts in the type of activities undertaken by PICAC organisations since 2011 were noted, such as a significant investment in the development of online resources and training and the extension of assistance provided to CALD community members.
• Sometime after the 2011 funding agreement was signed with providers, PICAC program scope was expanded to include direct service provision to CALD communities. This has given rise to confusion amongst PICAC providers and target organisations regarding the services the Program is meant to deliver and to whom.
• Greater clarification of the Department’s expectations around Program outcomes and priorities would help PICAC providers understand where to focus their efforts. So too would establishing best practice culturally appropriate aged care, and from this, core Program elements.
• The PICAC Alliance is striving to improve consistency in messaging and minimising duplication of efforts while also promoting the unique expertise of each member organisation.
SOURCE: Australian Healthcare Associates. “Partners in Culturally Appropriate Care Program Evaluation 2018” Department of Health, 13 August 2018.
Produced by the librarians at the Brotherhood of St Laurence in Melbourne, Australia