A new app has been launched to support aged and disability care workers to adopt a person-centred approach in their daily practice.
The Health/Aged Care Toolkit contains over 200 questions to ask clients in a variety of situations to better understand their wants and preferences.
Coach and founder of Better Questions Lindsay Tighe said the powerful questions help facilitate clients to be more engaged in discussions about their health and wellbeing.
The questions are divided into five categories: motivation and goal setting, emotions, decision-making, health and lifestyle, and client liaison.
“Under each category, staff can ‘flip’ their way through the questions and find the ones that are most applicable to the situation relevant to their client,” she said.
A short tutorial also provides staff with tips and advice on how to ask the questions most effectively, highlighting communication essentials such as the use of tone, silence, suggestions and language, said Ms Tighe.
SOURCE: “Smartphone App Helps Staff Ask Better Questions.” By on August 10, 2017 in Community Care Review, Education & Training [website viewed 11 August 2017]
Produced by the librarians at the Brotherhood of St Laurence in Melbourne, Australia